Terms and Conditions

Booking Process

Reservation confirmation: Your booking is confirmed once you receive a confirmation email containing your reservation details. It is your responsibility to review the information for accuracy.

Guest information: Guests are asked to provide accurate and complete guest information during the booking process. The Hotel reserves the right to cancel bookings with inaccurate information.

Cancellation and Modification

Cancellation Policy: Guests are expected to review the Hotel's cancellation policy before making a reservation. The policy applicable to the selected rate plan details any applicable fees for cancellations.

Modification: Any modification to your reservation is subject to availability and may incur additional charges. Refer to the booking modification policy.

Payment

Payment authorisation: By providing payment details, you authorise the Hotel to charge the specified amount for your reservation, in accordance with the deposit policy set out in your reservation.

A valid card is required to guarantee your reservation.

The Company accepts the following methods of payment: English Sterling, Bank Transfer, American Express, MasterCard, and Visa.

The Company reserves the right to take authorisation from a guest for any accommodation or incidental charges, unless all charges are to be settled on account.

Currency: All transactions are processed in the currency specified during the booking process.

Pricing and Availability

Accuracy: While we strive to provide accurate pricing and availability information, errors may occur. The Hotel reserves the right to correct any errors.

Taxes and fees: Additional taxes and fees may apply. These will be clearly stated during the booking process.

VAT

All guest rooms are quoted inclusive of appropriate national taxes unless expressly stated otherwise. Please note that rates of tax are subject to change and the guest will be responsible for payment of taxes applicable at the time of the stay (as well as any rate increases resulting from tax increases).

Security Deposit

To enhance your experience and maintain the integrity of our facilities, we implement a security deposit process known as preauthorisation.  A preauthorisation is a temporary hold placed on a specified amount on your credit or debit card during the check-in process. Unlike a traditional charge, this is not an actual deduction from your account but serves as a security measure to cover any potential incidental expenses or damages that may occur during your stay.

The security deposit amount is set by the Hotel and is typically calculated based on the length of your stay and any potential additional charges.

Upon check-out, the preauthorised amount is released, and the actual charges for your stay are applied. The time it takes for the preauthorisation hold to be lifted may vary depending on your financial institution.

The Company reserves the right, and by signing this agreement the guest authorises, to charge the guest’s credit or debit card for any damage caused to Company property by the guest or their invitees. This includes, but is not limited to, specialist cleaning and/or items deemed to be missing or beyond repair upon departure and all unpaid items charged to the room account.

Extras

The guest shall pay the Hotel for any food, beverages and other services not expressly set out in the booking confirmation. If the cost of these extras exceeds the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to the guest room.

Check in / Out

The standard check in time is set from 3pm onwards. Check out is 11am the latest.

Guests may be required to confirm their identity upon check-in by providing their reservation code and their passport/identity card/driving licence. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of their passport and/or identity card and details of their next destination. We are required to keep these details for at least 12 months and may have to make them available for inspection in connection with the prevention or investigation of crime. The company reserves the right to refuse entry to persons who cannot provide the information set out above.

On the day of departure all guests are required to vacate their rooms by 11am. Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.

Rooms are subject to maximum occupancy rules set by the Hotel.

Group Bookings

Bookings for 10 people or more will be considered as a group booking, including any individual bookings that are booked to accommodate groups.

Contact the reservations department on reservations@goodenough.ac.uk or call +44 (0)20 7837 8831.

Code of Conduct

The Hotel operates a strict Code of Conduct. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or team members of the Hotel.

Any breach of this policy – in the reasonable opinion of the Company – may result in the guest being refused accommodation in the future or being asked to leave the Hotel with immediate effect. Where this is the case, the Hotel shall have no obligation to refund the guest, Agent or Organiser for any aspect of the accommodation, other services or losses or expenses incurred.

Any violation of the Company’s no smoking policy will result in a fine equal to £100.00 and may lead to the immediate expulsion of any guest from the premises and will be considered a breach of policy.

Privacy

Personal Information: Your privacy is important to us. Refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Liability

Although every effort is taken to ensure the accuracy of the information contained within the pages of The Goodenough Hotel London website we cannot guarantee that the content of the website will always be current, accurate or complete.

Whilst the Hotel shall use reasonable endeavours to ensure that this website is normally available 24 hours a day, it will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in circumstances of system failure, maintenance or repair or for reasons beyond the control of the Goodenough Hotel London.

The Hotel and its parent body shall not be liable for any loss or damage arising in contract, tort or otherwise from the use of this site or from the inability to use this site, or from the use of any information contained in it, or from any action or decision taken as a result of using this site or any such information.

The Goodenough Hotel London may provide links to internet sites and information maintained by third parties. Neither the Hotel nor its staff operate or control in any respect any information, products or services on such sites. The Hotel and its parent body is not responsible for the content of such websites, for opinions expressed or services offered on those.

The Goodenough Hotel London reserves the right to remove, vary or amend any of the content of its website at any time and without prior notice.

The Goodenough Hotel London is not responsible for the content or operation of external websites. References and links to any such sites shall not be taken as an endorsement by the Hotel of opinions expressed or services provided at those sites.

The Goodenough Hotel London reserves the right to change these terms and conditions at any time at its sole discretion.

Governing Law

Jurisdiction: These Terms and Conditions are governed by the laws of the United Kingdom jurisdiction. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Changes to Terms

Modification: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Users are encouraged to review this page regularly.

By using our Hotel booking engine, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Copyright

The Goodenough Hotel London website and its social media channels belong to the Hotel (a non-charitable trading company established by Goodenough College) and they are made available to you subject to your acceptance of the following terms. 

All copyright, design rights and other intellectual property rights in the content of the Hotel’s website and social media channels, including but not limited to the Hotel’s logo, text, artwork, graphics, video, sounds, layout, software and technical infrastructure, is owned by, or licensed to, the Hotel’s parent body Goodenough College.

You are permitted to view, copy, and print documents within this website subject to your agreement that:

• You will not modify the documents or graphics in any form or manner;
• You will not copy or distribute graphics separately from their accompanying text and you will not quote materials out of their context;
• Your use of the material is for your own personal information, and for non-commercial purposes only;
• Any copies of the material made for a permitted purpose will include an acknowledgement that copyright belongs to The Goodenough Hotel London

No part of The Goodenough Hotel London website or any material appearing on the site, may be reproduced, stored in or transmitted on any other website or medium without the prior written permission of Goodenough College. Requests to republish any material may be sent to Louise.O'Gorman@goodenough.ac.uk  

Last updated: 27/02/2024