FAQ

What time is check in?

Check in is at 3pm.

Check out is at 11am.

How much do you charge for high speed/wifi internet access?

All guests get complimentary high-speed access during every stay.

Is the hotel entirely non-smoking?

Yes it is non smoking throughout, we do however have an external courtyard to the rear of the building where smoking is permitted .

What is your cancellation policy?

Cancellation more than 24 hours prior to check in will result in no charge, within the 24 hour period will result in a charge for the first night of you stay. 

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation. 

Do you have onsite parking? How much is parking?

No, however, the nearest car park is at Bloomsbury Square (WC1A 2RJ) or Brunswick Square (WC1N 1AF). 

Do you offer free shuttle service from the airport? 

Unfortunately, we don’t offer free shuttle service from the airport. 

Do you have a restaurant/bar?

We do not have a restaurant or bar onsite, however the Goodenough College which is a minutes walk away have an onsite bar and restaurant serving breakfast, lunch and dinner. 

Are pets allowed? Are there restrictions for weight, height or types?

Unfortunately, pets are not allowed.

I want flowers, chocolates, champagne, and gifts sent to the room. How do I do this?

Please email reservations@goodenough.ac.uk for any support you require.